Orange UK has been working with outsourcing partners in India since 2005. In June 2008, Orange UK made a strategic announcement that it would halt the expansion of off shoring its customer service support for mobile and broadband customers to re-focus on delivering some selected customer service processes from contact centers located in the UK.
However, based on the rationalization of Orange’s offshore partners, existing partner Convergys will extend the duration of its customer service support for Orange UK mobile and broadband customers from India based on its ability to provide a superior customer experience.
Convergys’ Customer Management solutions have the ability to drive more value from the relationships the company's clients have with their customers by accelerating revenue, lowering operating costs, and increasing customer satisfaction through Convergys' dedicated contact center agents. Convergys serves nine of Fortune’s top 10 communications companies.
